Network status, outages and load-shedding

Two layers, two possible causes

Every fibre connection has two layers: the network operator that owns and maintains the physical cable (Openserve, Vumatel, Frogfoot, Octotel, MetroFibre or Evotel), and Fibre Boyz, the ISP that sells and supports the plan running over it. A drop is almost always a network-layer issue — cable damage, a power fault at their equipment, or planned maintenance — rather than anything Fibre Boyz controls directly. That's exactly why our job when you report one is to log it with the right network on your behalf; see Logging & tracking a ticket for the steps.

Our fibre plans carry no fair-use throttling, so a slow-down you notice is worth reporting rather than assuming it's "just how uncapped works."

Load-shedding

Load-shedding doesn't take down the fibre network's core infrastructure, but it can take down the small wall box (ONT/CPE) and router in your own home the moment the power goes, unless they're on backup power. If your connection drops in step with your suburb's load-shedding schedule rather than at random, that's very likely the cause — not a fault to log.

A small UPS or battery backup for your router and ONT keeps you online through most load-shedding stages; browse backup power if you'd like to stay connected through outages.

Planned maintenance

Network operators do occasionally schedule maintenance windows, usually overnight. We don't always get advance notice ourselves, but if a drop coincides with an unusually quiet hour, it's worth checking with us before assuming a fault.