Contact & support channels
WhatsApp, phone or email — here's the quickest way to reach us for anything.
The quickest way to reach us
WhatsApp (076 483 6130) is usually the fastest way to get a real answer — message us any time and we'll pick it up during support hours.
Call us on 010 447 2445 for sales and support — the same number covers both, so you never need to remember two.
Email info@fibreboyz.co.za suits anything that isn't urgent, or where you'd like a written record.
We're open weekdays 08:00–17:00 and Saturdays 09:00–13:00. Outside those hours, WhatsApp and email still reach us — we pick them up as soon as we're back online.
What each channel is best for
- A fibre or LTE fault — WhatsApp or call. We'll talk you through a quick restart check, and log it with the network operator for your area if that doesn't clear it.
- Help setting something up — call or WhatsApp and we'll talk you through it. In Gauteng we can also arrange a home visit for mesh Wi-Fi and smart-home installs.
- A billing or order question — any channel works; have your order or account reference handy so we can look you up quickly.
- Starting a return — WhatsApp or call us and we'll arrange the courier. Returns follow the Consumer Protection Act: unused items in their original packaging within 7 days for a refund, plus the warranty period stated on your item for anything faulty.
Visit us
8 Greenstone Place, Stoneridge Office Park, Block A North, First Floor, Greenstone Hill, Johannesburg, 1609
Still need help?
This guide covers the common cases — for anything account-specific, reach us directly.
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