Billing & your account
How we bill, which payment methods we accept, and where to ask a billing question.
One bill, one number
For fibre and fixed LTE/5G, Fibre Boyz bills and supports you directly from the day you're connected — even though the network operator's own technician does the physical install. You don't deal with two companies or two invoices: one bill, one number, from day one.
Payment methods
We accept card payment via PayFast and Yoco (Visa and Mastercard), plus EFT. Every price shown on this site already includes VAT, so the amount you see is the amount you pay — no surprise line items at checkout.
Delivery-related charges
Hardware orders (routers, mesh Wi-Fi, backup power and the rest of the shop) dispatch within one working day and arrive within 1–5 working days, tracked. Delivery is free on orders over R1 000; below that, a flat R99 delivery fee applies. See Delivery for the full detail.
Questions about your bill
If a charge looks wrong, or you need a copy of an invoice, get in touch with your order or account reference to hand — see Contact & support channels for the quickest way to reach us. We reply to written queries within one working day.
Still need help?
This guide covers the common cases — for anything account-specific, reach us directly.
Other help topics