Returns & Warranty

Name: Fibre Boyz — Greenstone Hill
Address: 8 Greenstone Place, Stoneridge Office Park, Block A North, First Floor, Greenstone Hill, Johannesburg, Gauteng, 1609, ZA
Telephone: +27104472445

Returns

The returns terms below are quoted from our published hardware terms and conditions:

11.1 The Customer agrees to return product within 7 working days should it not meet their needs or changes their mind regarding the purchase of the product. Once the “Cool Off” period has expired, refunds will no longer be processed only repairs and/or replacements as stipulated in this document.

Warranty

5.4.1 The Hardware remains the property of the Customer upon full payment.
5.4.2 In the event of failure of the hardware Fibre Boyz will replace or repair the equipment in line with the manufacturers warranty based on a full assessment
5.4.3 The customer accepts liability for any costs of repair or replacement due to its use outside of the terms of the manufacturers warranty
10.4 Device support will be provided within a 72-hour business day basis.
10.5 Original packaging must be retained for shipping and warranty purposes.
10.6 Hardware from TP-Link and its subsidiaries have a warranty period of 6 months from date of purchase acceptance unless stated otherwise.