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How do I connect?

05/05/2018

How do I upgrade or downgrade my package?

Typically done on website, by logging into user account.

What is the order or prioritisation of data depletion?

Norm is top-up data is depleted last and the monthly inclusive data last.

I have a dead spot at the other end of my home, what do I do?

A Wi-Fi range extender is recommended by ISPs

Something is interfering with my wireless signal, how can I fix this?

Changing of channel is usually helpful, changing bands is also suggested for routers that support this

Does the free-to-use LTE router(if included) support other Internet connections?

Fibre connections are possible on LTE-A routers

Will my first payment and allocation of data be on a pro-rata basis?

Typically, ISPs do use pro-rata

How long does it take for my LTE-A SIM, and/or where applicable, router to be delivered?

The norm is a week.

How long does it take for my LTE-A service to activate?

Typically a within 24 Hours after receiving sim and/or device.

Is Fibre available in your area

Fibre is currently being rolled out throughout South Africa, the pace of this is highly dependent on demand. You can check your area in our online shop here: https://shop.vox.co.za/fibreboyz 

How easy it to get? 

Simply fill in the application form in the shop, who pop your details onto our contact form here https://fibreboyz.co.za/support/. Once we have all of your details and your account is approved, an installation contractor will visit your premises and get you connected

Contact our whatsapp support line +27 76 483 6130 or email info@fibreboyz.co.za

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